General FAQs

A Pass from iVenture Card includes a range of attractions, experiences and things to do all on one single downloadable pass. The iVenture Card is not a discount pass, in most destinations there is no more to pay for entry. Your choice of experiences varies depending on which pass type you choose. Each pass provides you with the flexibility to create your own experience. In most destinations the Pass is delivered to you via email as a QR code. 

Using your iVenture Card is easy! Choose the pass that suits you best and purchase it online. You'll be emailed your Pass which you download to your phone or download the iVenture Card App on Google Play Store or Apple App Store. When you are ready to start using your Pass, simply present it on arrival at each attraction to gain entry. For some attractions, you can skip the line. Some attractions may require you to book ahead. 

A Pass from iVenture Card offers convenience, flexibility, ease of use and some serious savings. No need to stand in line to purchase tickets, lots of different pass types to suit your travelling style and contactless entry with our digital Pass. Use the iVenture Card App to store your Pass and to organise your itinerary.

Download the iVenture Card App on Google Play Store or Apple App Store, download your Pass, wishlist your favourites and follow the maps. Simple!

Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children.  Child ages vary depending on the destination so please check the pass information for your chosen destination. Children under the minimum child age for that destination will generally be free and do not require a pass, however where attractions do charge for children below this minimum age, this can be paid direct to the attraction.

No, currently we don’t offer a family pass. Each member of your family will require their own card. However, the savings are still substantial.

Each destination pass has different validity periods and you should carefully review this at time of purchase.

Unused passes

• Australia passes - unused passes are valid for 1 year from date of purchase.
• All other destinations – unused passes are valid for 2 years from date of purchase.
• Please note that the Dubai Expo 2020 Select Pass is only valid during Dubai Expo from 1 Oct 2021 – 31 March 2022.

Used passes

Australia

• Sydney Sydney Fun Pass – 14 days from first use
• Sydney Cultural Pass – 14 days from first use
• Sydney Flexi Pass – 3 months from date of first use
• Sydney Unlimited Pass – 3 or 7 days from first use depending on pass purchased

Melbourne

• Melbourne Flexi Pass – 3 months from date of first use
• Melbourne Unlimited Pass – 3 or 7 days from first use depending on pass purchased

Gold Coast

• Gold Coast Flexi Pass – 3 months from date of first use

AU Multi City

• AU Multi City Flexi Pass – 3 months from date of first use

Dubai

• Dubai Flexi Pass – 7 days from date of first use
• Dubai Select Pass – 7 days from first use
• Dubai Unlimited Pass – 3 or 5 days from first use
• Dubai Theme Park Pass (3 ticket) – 5 days from first use
• Dubai Theme Park Pass (5 ticket) – 7 days from first use

Cape Town

• Cape Town Unlimited Pass – 2, 3 or 5 days from first use depending on pass purchased
• Cape Town Unlimited Premium Pass – 3 or 5 days from first use depending on pass purchased

Athens

• Athens Unlimited Pass – 1, 2, 3, 5 or 7 days from first use depending on pass purchased
• Athens Museum Pass – 3 days from first use

Rome

• Rome Flexi Pass – 7 days from first use

This only applies to Unlimited Attraction Passes which provides you with the choice to use the card over a set number of consecutive days. If you purchase a 5-day pass and you start to use it on a Tuesday, it will be valid for Tuesday, Wednesday, Thursday, Friday & Saturday of that week. Your Unlimited Attractions Pass pass is valid for calendar days, not for 24-hour periods.

Attraction ticket prices change from time to time, however, once you have purchased your iVenture Card, your attraction entry or benefit will be valid for the duration of the pass you purchased. Attraction price changes won’t affect them.

Most attractions do not require ID, and your iVenture Card iPass or pre-booked ticket (where applicable) is all you need to gain access to the attraction.  However some individual attractions may require ID to be presented which will be listed on the relevant attraction page and/or advised on your booking confirmation for pre-booked attractions.

No, however iVenture Card packages offer entry to a large range of the best attractions and venues available in a city or region. The range for each location varies by pass and our range is growing all the time. Up to date information about the attractions in each pass can be viewed in the included Attractions tab located on each pass page.

Many of our attractions or venues change their operating hours each day and throughout the course of the year. We recommend contacting them directly to confirm their opening times or visiting their websites to confirm details.

No. The iVenture Card is designed to show you around the city and see as much as you can of different attractions and experiences. iVenture Card benefits can only be redeemed once per person per attraction.

Some attractions require a pre-booking and we have noted where pre-bookings are required on the relevant travel destination attraction pages on the website, iVenture Card App and My Account. We advise you to book 48 hours in advance where necessary.

Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the operator listings in your iVenture Card pass guide or view each attraction listing for the most up-to-date information.

Some attractions may require you to collect a ticket for entry. Please consult the iVenture Card App carefully for Collection Information before arriving at your chosen attraction.