FAQ

An iVenture Card pass includes a range of attractions, experiences, and things to do all on one single digital pass. Your choice of experiences varies depending on which pass you choose. Each pass provides you with the flexibility to create your own experience.

Using your iVenture Card is easy! Choose the pass that suits you best. Simply purchase online and you will be able to download your pass using our handy Smartvisit app. Pick and choose what you would like to see and do based on your pass and either go directly to the attraction and show them your pass or in some instances where pre-bookings are required at attractions reserve your spot using our app. 

As a prepaid pass, you don't need to worry about carrying extra cash or using your credit card at multiple venues. You'll discover hidden gems alongside popular Melbourne attractions and experiences and save up to 50% on entry compared to the usual gate prices combined. Getting around is easy with our Smartvisit app which holds your digital passes and tickets, all your pass information, attraction details, access to getting to attractions with built-in Google maps, and direct access to Customer Service.

The Smartvisit app is your travel companion and comes with the ability to favourite the attractions and experiences you want to visit, making it easy to navigate your way around the city, from place to place. Download it in the Apple App Store or Android Store.

Yes, there is a large range of exciting attractions, which kids will love. Our range of attraction passes is available for children aged between 4 and 15.  Children who are 16 or older will need an Adult pass. Children under 3 are subject to fees payable to individual attractions.

No, currently we don’t offer a family pass. Each member of your family will require their own card. However, the savings are still substantial.

Validity periods vary by pass type and destination. Please ensure you read the terms and conditions prior to purchase.

This only applies to our Unlimited Attraction Pass. All unlimited Attraction Pass passes are based on the number of days duration you purchased. For example, the Unlimited Sydney Attractions Pass pass can be purchased for use over 3 or 7 consecutive days. If you purchase a 3-day pass and you start to use it on a Tuesday, it will be valid for Tuesday, Wednesday and Thursday of that week.

If your travel plans do not suit consecutive days of use, then you may be interested in the Flexi attraction passes in which you can choose 3, 5 or 7 tickets.

Your Unlimited Attractions Pass pass is valid for calendar days, not for 24-hour periods. It will run out on the final day of the duration you purchased. For example, if you purchase a two-day card and start to use it on a Wednesday, it will be valid for Wednesday and Thursday. If you don’t use the pass, it will expire 12 months from purchase.

The Australia Multi-City Pass provides you admission to Australia's famous attractions, tours, cruises and things to do in Sydney, Melbourne, and Gold Coast.  It can be used in one city or across multiple cities.  It’s ideal for those travellers that are exploring various cities in Australia and has a flexible validity of 3 months.

Attraction ticket prices change from time to time, however, once you have purchased your iVenture Card, your attraction entry or benefit will be valid for the duration of the pass you purchased. Attraction price changes won’t affect it.

No. Your iVenture Card is all you need to gain access to the attraction

iVenture Card passes offer entry to a large range of the best attractions and experiences available in a city or region. Up-to-date information about the attractions in each pass can be viewed in the included Attractions tab located on each pass page.

Many of our attractions or venues change their operating hours each day and throughout the course of the year. We recommend contacting them directly to confirm their opening times or visiting their websites to confirm details.

No. The iVenture Card is designed to show you around the city and see as much as you can, different attractions and experiences. iVenture Card benefits can only be redeemed once per person.

Some attractions require a pre-booking and we have noted where pre-bookings are required on the relevant travel destination attraction pages on the website and Smartvisit App. We advise you to book 48 hours in advance where necessary.

Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the operator listings on the iVenture Card website and Smartvisit app.

You must be over 120cm in height.

Yes. An iVenture Card is an excellent gift idea for friends and relatives. Gift-giving couldn't be easier! Just pick the destination and pass type you would like to give and the recipient can choose what they want to do and when. A thoughtful gift to help create memories. Cards are activated at the first time of use.

Yes, we recommend you purchase your iVenture Card Pass online before arrival. iVenture Card passes can be purchased online easily. Your pass will be emailed and is downloadable. Make sure to download the Smartvisit App available on the Google Play Store or Apple App Store before you leave so you avoid any internet charges.

No. 

Trains to Katoomba in the Blue Mountains depart from Central Railway Station. For timetable and fare enquiries please visit www.transport.nsw.gov.au.

Alternatively, if you have a car, it is a 90 minutes drive from Sydney.